OXVA Service Center

Please charge it with a 5V/2A charger for half an hour first. Then, press the button 5 times within 2s to turn on the device. Also, please do not press...

1. The issue may be caused by different chargers, unstable charging, or inconsistent charging voltages, leading to some false battery readings.  2. We reco...

1. The pin is made of cross gold, it gets dust easily after being used. 2. Please clean it with a clean cloth or alcohol. 3. Replace a cartridge to test a...

In the fully open airflow state, it is suitable for RDL. A deep inhale is needed. 1. Please try to adjust the airflow to half to test. 2. Replace a cartri...

Generally, the device will not cause a leaking issue. The leaking issue is related to the cartridge, the liquid, and personal use habits. If this proble...

1. The issue may be caused by different chargers, unstable charging protocols, or inconsistent charging voltages, leading to some false battery readings.  ...

What are the major reasons for spitback and how to avoid this problem? Cause1: The cotton doesn't wrap around the coil tightly enough, spitback and...

Q: How to get a good throat hit? A: Close the airflow as much as possible and increase the wattage step by step to avoid the overheat issue.

Q: How to avoid a hot drip tip when doing a chain puff?  A: Puff from the top of drip tip, and avoid swallowing of the drip tip or any lip-to-outlet con...

For anyone having similar flavor issues, we hope the following could be helpful: 1. Leave your coil to sit for 5 minutes to make sure it is fully saturated...