OXVA provides a quality assurance period of 90 days from the purchase date.
This warranty period is calculated from the purchase date on the invoice.
Ensure that the non-consumable products you purchase are eligible for this after-sales service.
Note: empty cartridge, coil, pod, glass, and other consumable products do not apply to this after-sales service.
Warranty needed information
1. Proof of purchase (if no invoice for online purchase, a screenshot of the online order is required).
2. Pictures or videos of damaged products.
3. Serial number and Security code (With picture).
